We offer free shipping on all orders above $75, across the United States’ 48 contiguous states. Any orders shipped outside the United States are subject for duties, taxes, and broker fees.
We do our best to ensure that you receive the product you ordered in perfect condition. Please review the following guidelines on how we can help you in the event that you changed your mind, or something went wrong
If you want to cancel your order for any reason, you can do so for most products at no charge until the order ships from either the manufacturer or our warehouse. Please contact us promptly. Your order is only considered canceled once you receive a cancellation confirmation email.
If we already shipped your order and it is returnable, we must be contacted within 30 days of delivery to begin the returns process. You will be responsible for original and return shipping costs. In addition, returns incur a restocking fee of 15-25%, due to manufacturer charges depending on the product you have purchased. We can only accept returns if we receive it back in resalable condition, i.e. the product box was unopened, and the product and original packaging remain fully intact. Products must be shipped back, traceable and insured, similar to the way we shipped them to you. We cannot be held responsible for any damage or loss along the way.
4. Damages and Replacements
If your order arrives with damage, the following guidelines must be followed in order to receive a refund or a replacent. These guidelines apply equally regardless of who is present at the time of delivery:
Large items that ship via LTL curbside freight must be inspected in the presence of the delivery driver. If you see any damage or missing parts, refuse the shipment and/or note the damage on delivery receipt. Notify us immediately. If the delivery driver does not allow you to inspect it, make sure to note “Subject to Inspection” on the delivery receipt, and inspect it promptly once he or she leaves. Unfortunately, if you sign that you received the delivery in good order, without this notation, we may not offer any refunds or free replacements.
If you see any damage or missing parts, we must be notified within 24 hours of delivery. Please provide us with digital photos and keep the original boxes and all protective packaging material. We will guide you on how to proceed.
Please contact us if you have any questions